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We will provide your organization with onsite computer maintenance
services at your location, over the telephone, internet, chat and
email as needed. Support is initiated by you by contacting the Guardian
Support Center.
Client
Requirements
Client
needs to notify Guardian immediately upon system failure and is required
to give Guardian free access to the equipment subject to clients industrial
security rules. Client needs to complete regular back ups of client
data, applications and operating system files on the server. Client
needs to maintain site environmental conditions and cleanliness, including
power connections and data/cable connections
Exclusions from Service Program
Guardian will provide any and all service required to maintain
your IT hardware and software, but service beyond the scope of the
program is billed in addition to this program.
This program does not cover the installation, setup or troubleshooting
of software applications that do not effect the direct operation of
the server. Examples of this would be internet browsers, index servers,
mail servers, network monitoring software. This program covers failure
of basic server operations which does include disk and tape I/O, network
failures isolated on hardware and software listed on the Program.
Additional
Service
We do provide service beyond the hours specified on this Program.
Service may be available outside your service agreement but it is
not guaranteed and is billed in addition to this program.
Ordering
Service
With Guardian you hire a company, not just individuals. Our technicians
utilize company-wide resources every day to solve the toughest problems.
We have an extensive knowledge base of industry best practices that
is tailored to provide the best solutions for your computing environment.
We have support labs for testing and duplicating problems to help
us resolve problems quicker. We have an extensive system for backing
up our personnel and call escalation. All costs associated with training
and educating a technical staff becomes the responsibility of Guardian.
We are financially strong and stand behind everything we do.
The
hardware and software must be working properly prior to being covered
under this plan. To provide you a quote for this service send us a
list of all hardware and software (include manufacturer, model number
and configuration) you would like covered.
Call: John Glen at 1(800)752-8733 ext 116
Client References
Home Computer
Service & Support Computer
Repair
Onsite
Computer Maintenance Computer
Service Contract Printer
Repair
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