|
Today's
complex and emerging technologies, and heightened service needs
make support services more crucial than ever. Your competitive edge
hinges on having a service vendor with the skill, reliability, and
experience to provide a wide range of service offerings at reasonable
prices. A full service provider who can tackle all of your support
requirements, not just some of them. Guardian Computer is a single
source for all your computer services needs.
Quality Personnel
We realize the importance of the quality of personnel in the
overall quality of service rendered. Guardians personnel have been
carefully selected for their intelligence, resourcefulness, attitude
and work ethic. In addition our engineers have extensive experience
on a wide variety of hardware and software insures the quickest
solution to the problem. This means we can isolate and correct the
problem quickly, saving you time and money. Guardian's management
is committed to customer satisfaction. With extensive backgrounds
in the computer industry, their "hands-on experience is a direct
result of having come up through the ranks, enhancing their understanding
of what the customer needs and expects. Guardian maintains our technical
staff with annual online testing and certifications.
Company Resources
With Guardian you hire a company, not just individuals. Our technicians
utilize company-wide resources every day to solve the toughest problems.
We have an extensive knowledge base of industry best practices that
is tailored to provide the best solutions for your computing environment.
We have support labs for testing and duplicating problems to help
us resolve problems quicker. We have an extensive system for backing
up our personnel and call escalation. All costs associated with
training and educating a technical staff becomes the responsibility
of Guardian. We are financially strong and stand behind everything
we do.
Customer
Satisfaction Audits
Guardian assures its customer's consistent, high quality service
by monitoring all facets of its operations through regular surveys.
These regular surveys allow Guardian management to gage the effectiveness
of its customer service against the company's high standards. Among
the survey areas are courtesy, responsiveness, product quality,
response time, and professionalism. Through this system we can maintain
the quality of service our customers expect.
Quality
Service Since 1981
Guardian's staff of support specialists, on-site field engineers
and certified consultants are highly skilled professionals. Each
will give you the support you need to successfully maintain your
mission-critical computer hardware and software.
|
