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We
will provide your organization with on-site computer maintenance
services at your location, over the telephone and on-line (via
direct dial modems) as needed. Support is initiated by you by
calling the Guardian Support Center.
Client
Requirements
Client needs to notify Guardian immediately upon system
failure and is required to give Guardian free access to the
equipment subject to clients industrial security rules. Client
needs to complete regular back ups of client data, applications
and operating system files on the server. Client needs to maintain
site enviromental conditions and cleanliness, including power
connections and data/cable connections
Exclusions from Service Program
Guardian will provide any and all service required to maintain
your IT hardware and software, but service beyond the scope
of the program is billed in addition to this program.
This program does not cover the installation, setup or troubleshooting
of software applications that do not effect the direct operation
of the server. Examples of this would be internet browsers,
index servers, mail servers, network monitoring software. This
program covers failure of basic server operations which does
include disk and tape I/O, network failures isolated on hardware
and software listed on the Program.
After
Hours Service
We do provide service beyond the hours specified on this Program
but service is not guaranteed and is billed in addition to this
program.
Ordering
Service
With Guardian you hire a company, not just individuals. Our
technicians utilize company-wide resources every day to solve
the toughest problems. We have an extensive knowledge base of
industry best practices that is tailored to provide the best
solutions for your computing environment. We have support labs
for testing and duplicating problems to help us resolve problems
quicker. We have an extensive system for backing up our personnel
and call escalation. All costs associated with training and
educating a technical staff becomes the responsibility of Guardian.
We are financially strong and stand behind everything we do.
The
hardware and software must be working properly prior to being
covered under this plan. To
provide you a quote for this service send us a list of all hardware
and software (include manufacturer, model number and configuration)
you would like covered.
Call:
John Glen at 1(800)752-8733 ext 116
Client References
Home Computer
Service & Support Computer
Repair Continue
On-Site Computer Maintenance
Computer
Service Contract Printer
Repair
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