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ON
SITE MAINTENANCE AGREEMENT
Digital
Network Equipment 5100RTL Keep
your network and systems operational with technicians,
parts and all the resources necessary standing by to respond
quickly. Similar
to an insurance policy we will be standing by to keep
your Networks, peripherals and networks running smoothly.
Don't wait until there is a problem, be
prepared now with a service agreement that includes all
parts and labor. Looking for a technician when you have
a problem is not the smartest thing to do when you are
running a business and downtime is expensive. Guardian
offers on-site nationwide service throughout North America.
Maintenance service programs for 15,000 Network products.
For a fixed monthly fee, we repair
problems that come up with any covered software or hardware.
Our
program includes a fixed monthly amount that includes
the cost of parts, labor and support. Certified exact
replacement or upgraded parts are used in all systems.
When
you need service, you call directly to Guardian's Support
Center where your call is answered directly by a call
coordinator. Our standard
plan guarantees that you'll talk to a technician within
30 minutes, and he'll be at your office no later than
4 hours from the time a technician is dispatched. This
service includes all labor, parts and travel.
Guardian's
proprietary call tracking system allows Service Managers
to follow the progress of your call until it is resolved.
Each step of every call has a built-in time frame for
completion of the task which helps them insure your needs
are quickly resolved.
One
vendor, one call. Guardian offers full service and support
for thousands of Network products, including systems
from Sun, Digital, Hewlett-Packard, IBM, Compaq, and more.
Customers can have the convenience and cost savings of
dealing with one vendor for all of their information technology
products. More
HOURLY TIME AND MATERIALS REPAIR
Use us when you need us. Once you are set
up as a client, we will have a technician standing by
and waiting for your call. The ServicePaq program guarantees
that you will talk to a technician within 60 minutes and
on-site at your office normally same or next day. With
this program, you purchase our time like a prepaid phone
card. If you don't use all hours purchased for your immediate
need, you can use it for up to 3 years or apply it to
a Maintenance Service Agreement in the future. Digital Network Equipment 5100RTL
OTHER
SERVICES AVAILABLE
-On-Site Service Agreements for
over 15000 Networks, Workstations, Computers and Printers
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-On-Site and Remote Support on a hourly basis for over
15000 Networks, Workstations, Computers and Printers.
-Software
Consulting and Support.
-Network Consulting, Installation and Support.
-Network Performance and Security Management Services.
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