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- High Quality Service
Delivery
- Maximum Up Time for
Mission Critical Servers
- Platinum
- Gold
- Silver
- Multi-server
Discounts
- Hardware and Solaris
Technical
Support
- Multi-Vendor Support
- Peripheral & Printer
Support
- On-Site
Preventative
Maintenance
Visits
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Guard against
downtime with comprehensive availability services with Sun Microsystems
Service and Support from Guardian.
One Call to One Company
Sun Microsystems Service & Support Program is offered on-site
nationwide throughout North America. Maintenance service programs for Sun
Microsystems hardware and can include Sun Solaris technical support.
Quality Service Since 1982
Guardian's staff of support specialists, on-site field engineers and
certified consultants are highly skilled professionals. Each will give you
the support you need to successfully maintain your mission-critical Sun
hardware and software technical support. Your call will be answered
directly by your assigned support specialist or call coordinator. Your
assigned support specialist will own your support issues through
resolution. Guardian's proprietary call tracking system allows Service
Managers to follow the progress of your call until it is resolved. Each
step of every call has a built-in time frame for completion of the task
which helps them insure your needs are quickly resolved.
Fixed Monthly Cost
Our program includes a fixed monthly amount that includes the cost of
parts, labor, and operating system technical support. Certified exact
replacement or upgraded parts are used in all Sun systems.
Multivendor Computer Support
One vendor, one call. Guardian offers full service and support for thousands
of computer products, including systems from Sun, Digital, Hewlett-Packard,
IBM, Compaq, and more. Customers can have the convenience and cost savings
of dealing with one vendor for all of their information technology
products. More
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