|
|
For
Sun Microsystems service and support, we offer better service
for less.
|
Guardian's
Platinum
Service
|
Sun's
Platinum
Service |
| 30
Minute Response |
YES
|
NO
|
| Discounts
up to 50% |
YES
|
NO
|
| Multivendor
Support |
YES
|
NO
|
| Service
Account Manager |
Yes
|
Yes
|
| Account
Support Reviews |
Yes
|
Yes
|
| 2-hr
onsite response |
Yes
|
Yes
|
| Remote
Services |
Yes
|
Yes
|
| 4-hr
onsite response |
Yes
|
Yes
|
| 7x24
on-site coverage |
Yes
|
Yes
|
| Replacement
hw onsite |
Yes
|
Yes
|
| Onsite
assistance |
Yes
|
Yes
|
| Same
day parts delivery |
Yes
|
Yes
|
| Patches
& Upgrades |
TBA
|
Yes
|
| Solaris
Technical Support |
Yes
|
Yes
|
| Remote
Access |
Yes
|
Yes
|
| Customer-defined
priority |
Yes
|
Yes
|
| Support
Tools |
Yes
|
Yes
|
| 7x24
telephone assistance |
Yes
|
Yes
|
| Telephone
assistance |
Yes
|
Yes
|
More
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Microsystems Service & Support Computer
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|
